Guest Relations Executive -Marketing & Sales

3 years

2 - 3 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Guest Relations Executive (with Marketing & Sales Skills)

Location: Bandra West
Industry: Hospitality / Food & Beverage / Restaurant
Employment Type: Full-Time

Job Summary:

We are seeking a dynamic and customer-focused Guest Relations Executive who also possesses strong marketing and sales skills. The ideal candidate will be the face of our establishment, ensuring an exceptional guest experience while also contributing to promotional activities and driving business growth.

Key Responsibilities:

  • Greet and welcome guests warmly, ensuring a memorable and personalized experience
  • Handle guest reservations, inquiries, and complaints efficiently and professionally
  • Build and maintain strong relationships with guests to encourage repeat visits and loyalty
  • Promote ongoing offers, events, and new menu items to drive customer engagement and sales
  • Coordinate with the marketing team for campaign execution, social media promotions, and guest feedback initiatives
  • Collect and analyze guest feedback to improve service quality and customer satisfaction
  • Assist in upselling products and services, including special events, gift cards, and premium offerings
  • Maintain daily guest interaction reports and support CRM initiatives
  • Represent the brand at external marketing or promotional events as needed

Key Requirements:

  • Bachelor’s degree in Hospitality, Marketing, or a related field preferred
  • 1–3 years of experience in guest relations, hospitality, or customer service
  • Excellent communication and interpersonal skills
  • Strong sales orientation and marketing understanding
  • Well-groomed, professional appearance, and a pleasant personality
  • Ability to multitask and handle high-pressure environments gracefully
  • Proficiency in MS Office and basic knowledge of social media marketing

Preferred Qualities:

  • Previous experience in the hospitality or restaurant industry
  • Familiarity with CRM tools or guest management systems
  • Passion for people, food, and service

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided

Work Location: In person

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