Guest Relation Executive

Job Title: Guest Relations Executive
Location: Thalassa,Siolim, Goa
Industry: Hospitality / Nightlife / Entertainment
Employment Type: Full-Time (Evening & Night Shifts)
Reporting To: Front Desk Manager

Position Summary:

We are seeking an enthusiastic, well-groomed, and guest-focused Guest Relations Executive to join our vibrant nightlife venue in Goa. The ideal candidate should possess excellent interpersonal skills, a warm personality, and the ability to create exceptional experiences for our guests from arrival to departure. This role plays a key part in maintaining high levels of guest satisfaction, handling VIP clientele, and supporting club operations during peak hours.

Key Responsibilities:

• Greet and welcome guests with a positive attitude and professional demeanor
• Handle guest check-ins, seating, and reservations, ensuring smooth guest flow
• Manage VIP guests, influencers, and regular patrons with personalized service
• Coordinate with security, bar, and service teams for seamless guest experiences
• Maintain the club’s ambience and guest environment as per brand standards
• Proactively handle guest feedback, queries, and complaints to ensure resolution
• Assist with crowd management and uphold guest policies and safety standards
• Maintain accurate records of guest feedback, preferences, and bookings
• Promote club events, theme nights, and offers through in-person interaction
• Ensure that all guests feel valued and receive prompt, efficient service

Requirements:

• Minimum 1–2 years of experience in Guest Relations or Hostess role (Nightlife or Hospitality preferred)
• Excellent communication skills in English; knowledge of Hindi and regional languages is a plus
• Presentable appearance and strong interpersonal skills
• Ability to work late evenings, weekends, and holidays as per operational requirements
• Prior experience dealing with VIPs, celebrities, or high-profile guests is an advantage
• Strong conflict resolution and problem-solving abilities
• Familiarity with reservation software or POS systems is a bonus

Work Environment:

• Fast-paced, high-energy nightclub setting
• Night shifts typically from 5 PM to 3 AM
• Team-oriented culture with emphasis on guest satisfaction and nightlife standards

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person

Speak with the employer
+91 7447441772