Posted:16 hours ago|
Platform:
On-site
Full Time
Title: Guest Relations Executive (GRE)Department Location: Bandra Reports To: Front Office Manager / Guest Relations Manager Summary: As a Guest Relations Executive (GRE), you will be the face of our hotel and the first point of contact for our guests. Your primary responsibility is to ensure every guest enjoys a memorable and seamless experience from check-in to check-out. You will handle guest queries, resolve complaints promptly, and go the extra mile to enhance guest satisfaction. Key Responsibilities: Welcome guests warmly upon arrival and ensure a smooth check-in and check-out process. Anticipate and respond to guests’ needs and preferences in a personalized and timely manner. Handle guest complaints professionally and efficiently, ensuring satisfaction and follow-up. Maintain an up-to-date knowledge of hotel services, room rates, packages, and promotions. Coordinate with other departments (Housekeeping, F&B, Concierge) to fulfill guest requests. Qualifications: Bachelors degree in Hospitality Job Type: Full-time Pay: ₹8,921.53 - ₹36,583.10 per month Work Location: In person
SPESHALLY NHS
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