Guest Relation Executive

Job Title: Guest Relations Executive (GRE) Hospital Department: Front Office / Patient Relations Reporting To: Guest Relations Manager / Front Office Manager Location: Rama Hospital, Noida Sector- 61 Job Summary: The Guest Relations Executive (GRE) serves as the first point of contact for patients and visitors. The role involves ensuring a smooth, pleasant, and supportive experience for all guests by providing professional assistance, guidance, and information during their hospital visit or stay. Key Responsibilities: • • Greet and assist patients, attendants, and visitors in a courteous and professional manner. Coordinate patient admissions, discharges, and transfers in collaboration with nursing and billing departments. • Handle patient queries, complaints, and feedback efficiently and escalate issues when necessary. • • • Provide information regarding hospital facilities, consultants, and services. Assist international and VIP patients with personalized care and coordination. Maintain daily patient interaction reports and update management on key concerns or feedback. • • Support billing and documentation processes as needed. Coordinate with doctors, nurses, and other hospital departments to ensure patient satisfaction. • • Ensure waiting areas and front desk zones are organized and welcoming. Handle phone calls, appointment scheduling, and follow-ups with empathy and accuracy. Required Qualifications & Skills: • • • Education: Graduate in Hospitality, Healthcare Administration, or any related field. Experience: 13 years of experience in a hospital, healthcare, or hospitality environment. Skills: o o o o o Excellent communication and interpersonal skills. Patient handling and conflict resolution. Basic computer knowledge (MS Office, Hospital Information System). Fluency in English and local languages preferred. Pleasing personality with a service-oriented attitude.

Key Competencies: • • • • • Empathy and patience Professional appearance and behavior Problem-solving ability Team collaboration Time management Work Schedule: Rotational shifts (including weekends and holidays, as per hospital policy) Salary Range: As per industry standards