Guest Relation Executive (Female)

�� Role Overview

The Guest Relations Executive (GRE) in real estate acts as the first point of contact for clients visiting sales or experience centers. They ensure a warm, welcoming environment, provide accurate information, and support the sales team—creating a seamless and positive experience throughout the client journey.

�� Key Responsibilities

· Client Greeting & Reception

o Welcome walk-in clients and VIP guests with professionalism.

o Manage front-desk operations, check-ins, appointments, and reception area.

o Manage Sales Gallery & Reception

o Hospitality Background will be preferred.

· Client Assistance & Communication

o Address client inquiries (in-person, phone, or email), offering detailed property/project information.

o Understand client preferences and guide them to suitable properties.

· Sales Coordination

o Schedule and facilitate site visits, project tours, and handover meetings in collaboration with the sales team.

· Record-Keeping & CRM Updates

o Log walk-ins, feedback, complaints, and follow-ups. Maintain follow-up calls and update CRM and visitor logs.

· Event & Marketing Support

o Assist in organizing open houses, launch events, and promotional activities. Prepare materials like welcome folders.

· Inter-department Coordination

o Liaise with sales, marketing, housekeeping, and maintenance teams to resolve guest needs.

· Facility Maintenance

o Ensure the reception, waiting area, and guest facilities are clean, functional, and inviting.

�� Required Skills & Qualifications

· Education & Experience

o Graduate degree; 2–4 years experience preferred (real estate, hospitality, customer service).

· Core Skills

o Excellent verbal and written communication.

o Strong interpersonal skills, polite, confident, and detail-oriented.

o Basic computer proficiency, savvy with MS Office, CRM tools, visitor logs.

· Personal Traits

o Patient, organized, multitasker, solution-oriented, with good time management.

· Language

o Fluent in English and preferably local/regional languages.

�� Benefits & Compensation

· Salary: ₹6 LPA (depending on experience and city).

· Additional perks may include performance incentives, health coverage, provident fund, and leave benefits.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of hospitality experience do you have?

Education:

• Bachelor's (Required)

Experience:

• Hospitality management: 4 years (Required)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 9878428616