Guest Relation executive

As a Guest Relation Executive at Eden Environs – Munnar, you will be the face and voice of our resort, creating warm first impressions and lasting guest relationships. You will play a key role in delivering exceptional hospitality, ensuring that every guest experience is personal, seamless, and memorable.

Responsibilities

Greet guests and manage check-in/check-out processes

Handle guest queries, requests, and feedback courteously

Coordinate with housekeeping, F&B, and other departments

Resolve complaints promptly and professionally

Maintain guest records and update guest preferences

Promote resort services and experiences

Assist in special setups (honeymoon, birthdays, anniversaries)

Manage phone calls, emails, and front desk communication

Collect and report guest feedback to the management

Support with billing and invoice processing

Ensure the reception area is neat and guest-ready at all times

Build guest rapport and encourage repeat visits

Follow standard operating procedures and brand guidelines

Qualifications

• Bachelor’s degree or diploma in Hotel Management or Hospitality (preferred)
• 1–2 years of experience in guest relations/front office (freshers with strong communication skills may also apply)
• Excellent verbal and written communication in English (knowledge of Hindi/Malayalam is a plus)
• Pleasant personality with a customer-first attitude
• Basic computer skills and familiarity with hotel reservation systems
• Willingness to work flexible shifts, including weekends and holidays
• Problem-solving skills and the ability to remain calm under pressure