Guest Relation Executive

Job Description

Job Title: Guest Relation Executive Department: Front Office / Guest Services Reports To: Front Office Manager / Guest Relations Manager Location: [Hotel/Resort Name], [City, Country] Industry: Hospitality / Hotel Job Summary: We are seeking a professional and courteous Guest Relation Executive to provide exceptional service and ensure a pleasant experience for our guests. The ideal candidate will come from a strong hospitality background , possess excellent communication skills, and demonstrate a passion for guest satisfaction. Key Responsibilities: Welcome guests warmly and assist with check-in/check-out processes. Handle guest inquiries, requests, and complaints promptly and professionally. Coordinate with other departments to ensure smooth guest service delivery. Maintain up-to-date knowledge of hotel offerings, local attractions, and services. Manage VIP guests and ensure special arrangements are in place. Follow up on guest feedback and ensure continuous improvement in service. Maintain accurate records of guest interactions and transactions. Assist in preparing daily reports related to guest satisfaction and occupancy. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Experience: Guest relations: 2 years (Required) Work Location: In person