Guest Relation Executive

Key Responsibilities:

1. Guest Engagement and Assistance:

• Warmly greet arriving guests and bid farewell to departing guests, ensuring a personalized and memorable welcome/farewell.
• Actively engage with guests, inquire about their needs, and provide assistance and information about hotel facilities, services, and local attractions.

2. VIP and Corporate Guests Management:

• Identify VIP and corporate guests and provide special attention and services as required.
• Develop and maintain strong relationships with corporate clients and regular guests.

3. Guest Issue Resolution:

• Handle guest inquiries, concerns, and complaints promptly and professionally, ensuring a satisfactory resolution.
• Collaborate with relevant hotel departments to address guest issues effectively.

4. Guest Services Coordination:

• Coordinate and fulfill special guest requests, including room preferences, amenities, and transportation arrangements.
• Facilitate reservations for hotel services such as dining, spa, or business facilities.

5. Guest Feedback Management:

• Proactively seek guest feedback and reviews during their stay, encouraging positive online reviews and addressing negative feedback.
• Compile and report guest feedback to relevant departments for continuous improvement.

6. Events and Special Occasions:

• Assist guests in planning and organizing special events, meetings, or celebrations within the hotel.
• Ensure that all arrangements meet or exceed guest expectations.

7. Loyalty Programs and Recognition:

• Promote and enrol guests in the hotel's loyalty programs.
• Recognize and reward repeat guests with personalized amenities and special privileges.

8. Communication and Reporting:

• Maintain effective communication with various hotel departments, including front office, housekeeping, F&B, and management.
• Prepare regular reports on guest interactions and feedback for management review.

9. Upselling and Revenue Enhancement:

• Identify opportunities to upsell room upgrades, services, and amenities to enhance the guest experience and increase revenue.

10. Safety and Security:

• Ensure the safety and security of guests and their belongings.
• Be knowledgeable about and adhere to hotel security and emergency procedures.

Qualifications:

• Bachelor's degree in Hotel Management or a related field (preferred).
• Previous experience in guest relations, hospitality, or customer service.
• Excellent interpersonal and communication skills.
• Proficiency in multiple languages.
• Strong problem-solving abilities and adaptability.
• Ability to remain calm and professional in high-pressure situations.
• Familiarity with hotel management software and reservation systems.
• Customer-centric mind-set and a passion for providing exceptional service.

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Food provided

Work Location: In person