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Guest Relation Executive

Guest Relation Executive

0 - 2 years

|

1 - 3 Lacs

Posted:4 hours ago| Platform:

Apply

Skills Required

guest relations food and beverage gre

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Review arrival lists and ensure personalized guest welcome.
Attend to special guests (e.g., VIPs), resolving their queries and ensuring satisfaction.
Assist in preparing welcome kits (e.g., room service menus, local area information).
Provide guests with information about amenities, venues, and services.
Build rapport with guests and anticipate their needs proactively.
Assist with guest tasks like confirming travel arrangements or managing special requests.
Address and resolve guest complaints professionally; escalate complex issues when necessary.
Maintain accurate records in the guest logbook.
Ensure compliance with health, hygiene, and service quality standards.

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