Guest Relation Executive

Job Description

A Guest Relations Executive's primary role is to ensure a positive and memorable experience for guests, acting as a key point of contact to address their needs and concerns. They welcome guests, provide information about amenities and services, and handle guest inquiries and complaints. Key Responsibilities: Welcoming and assisting guests: Greeting guests upon arrival, providing information about the property and its services, and assisting with check-in and check-out procedures. Providing personalised service: Understanding guest preferences and needs, offering recommendations, and tailoring services to enhance their stay. Addressing guest concerns: Handling complaints, resolving issues, and ensuring guest satisfaction. Building relationships: Creating a welcoming and hospitable atmosphere, fostering positive relationships with guests, and encouraging repeat business. Representing the property: Maintaining a professional and positive image of the property, ensuring guests feel valued and respected. May involve: Preparing welcome folders with information about the property, handling VIP guests, and coordinating with other departments to ensure smooth guest experiences. May also: Maintain records of guest interactions, manage safety deposit boxes, and adhere to company policies related to cash and credit card transactions. Skills and Qualifications: Excellent communication and interpersonal skills are essential for effective guest interaction and relationship building. Strong customer service skills are required to address guest needs and resolve issues efficiently. Ability to handle multiple tasks and prioritise duties in a busy environment. Proficiency in computer systems, such as front desk systems, is often required. Some roles may require experience in hospitality or customer service. A positive attitude and a genuine desire to provide exceptional guest experiences are crucial. Job Type: Full-time Pay: ₹22,000.00 - ₹28,000.00 per month Benefits: Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Work Location: In person Speak with the employer +91 9395872652