Guest Relation Executive

This profile is only for Females.

shift timing will be 11am -8pm

• Welcome guests during check-in and give a fond farewell to guests while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals and departures.
• Coordinating and multi-tasking job duties in a busy environment.
• Detailed information regarding arrivals and room requirements.
• Have up-to-date information on daily room occupancy
• Greeting guests as they enter and exit the hotel.
• Providing information regarding the Hotel, town attractions, activities, etc.
• Allocate rooms to all arriving guests.
• Maintain up-to-date information on room rates, current promotions, offers, and packages
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Coordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Perform basic cashier activities as and when required.
• A positive attitude and outgoing personality is essential.
• Must be able to work shifts – days, evenings, weekends, and holidays.
• Ability to relate well to Hotel guests and employees.
• Professional in demeanor and presentation.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹12,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Fixed shift

Work Location: In person