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HOTEL NJ PORTICO
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Guest Relation Executive

Guest Relation Executive

HOTEL NJ PORTICO

0 years

1 Lacs

India

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

timing

Work Mode

On-site

Job Type

Full Time

Job Description

This profile is only for Females.

shift timing will be 11am -8pm

Welcome guests during check-in and give a fond farewell to guests while checkout.
Handling guest complaints and concerns in an efficient and timely manner.
Overseeing VIP guests, arrivals and departures.
Coordinating and multi-tasking job duties in a busy environment.
Detailed information regarding arrivals and room requirements.
Have up-to-date information on daily room occupancy
Greeting guests as they enter and exit the hotel.
Providing information regarding the Hotel, town attractions, activities, etc.
Allocate rooms to all arriving guests.
Maintain up-to-date information on room rates, current promotions, offers, and packages
Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
Coordinate with housekeeping for clearing of rooms.
Collect Guest feedback during guest departure along with his likes and dislikes.
Perform basic cashier activities as and when required.
A positive attitude and outgoing personality is essential.
Must be able to work shifts – days, evenings, weekends, and holidays.
Ability to relate well to Hotel guests and employees.
Professional in demeanor and presentation.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹12,000.00 per month

Benefits:

Food provided

Schedule:

Day shift
Fixed shift

Work Location: In person

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