Guest Relation Execuitive

Job Summary

The Guest Relations Executive will be responsible for creating a positive and seamless experience for clients, investors, channel partners, and visitors. The role involves managing front-desk operations, coordinating property site visits, providing project information, and ensuring that every guest interaction reflects the company's values of hospitality and professionalism.

Key Responsibilities

• Greet and welcome clients and visitors at the office or project site with warmth and professionalism.
• Coordinate and schedule property site visits, ensuring smooth logistics and timely arrangements.
• Provide accurate information about ongoing projects, amenities, pricing, and facilities (as directed by the sales team).
• Maintain an organized reception area and ensure a premium, customer-friendly environment.
• Handle incoming calls, emails, and walk-in inquiries courteously and efficiently.
• Support the sales and CRM teams by preparing documents, brochures, and client information kits.
• Assist clients during project tours, guiding them to sample flats, model apartments, or project amenities.
• Ensure guest records, visitor logs, and appointment schedules are maintained accurately.
• Address client concerns and escalate issues to the relevant teams when required.
• Coordinate with administration, housekeeping, and security to ensure readiness for client visits, events, or meetings.
• Track and follow up on post-visit feedback to support client engagement.

Skills & Qualifications

• Bachelor's degree in Hospitality, Business Administration, Real Estate Management, or a related field (preferred).
• Prior experience in real estate, hospitality, customer service, or front-office roles.
• Excellent communication and presentation skills.
• Professional grooming, confident personality, and strong customer service ethics.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office, CRM tools, and basic computer applications.
• Ability to work independently and support teams in a fast-paced environment.

Key Competencies

• Customer Engagement & Relationship-Building
• Communication & Presentation
• Professional Grooming and Etiquette
• Time Management & Organization
• Attention to Detail
• Problem-Solving
• Team Collaboration

Work Environment

• On-site role at corporate office or project location
• Requires flexibility to support weekend client visits or special events (with weekly off as per company policy)