Guest Experience & Floor Supervisor

We are looking for a passionate and energetic individual to lead our floor operations and ensure a warm, memorable experience for our guests. If you enjoy working in a fast-paced caf environment, leading a team, and maintaining composure during busy times, we would be thrilled to meet you! Your role will involve being the face of the caf by greeting, seating, and engaging with guests. You will supervise and support the Front of House (FOH) team during service, ensuring tables are efficiently turned and guests are well taken care of. Handling guest complaints and requests with care and professionalism, as well as coordinating seamlessly with the kitchen and barista teams, will be key responsibilities. Additionally, you will be responsible for training junior service staff and setting high standards for service quality. To succeed in this role, you should have 1-3 years of experience in caf or restaurant service, excellent communication skills in English and Hindi, a friendly and problem-solving mindset, leadership qualities to guide and manage the service team, as well as good grooming, punctuality, and a strong sense of responsibility. In return, you will have the opportunity to grow with one of Jalandhar's most beloved cafs, gain leadership experience in a high-energy, high-footfall caf, and be part of a supportive work culture that offers room for personal and professional growth.,