Guest Experience & Floor Supervisor

Role Overview: As a passionate and energetic individual, your role will involve leading the floor operations at a fast-paced caf to ensure a warm and memorable experience for guests. You will be responsible for greeting, seating, and engaging with guests, supervising the Front of House (FOH) team, and ensuring efficient table turnover and guest satisfaction. Handling guest complaints with care, coordinating with kitchen and barista teams, training junior staff, and maintaining high service standards will be key aspects of your role. Key Responsibilities: - Greeting, seating, and engaging with guests - Supervising and supporting the Front of House (FOH) team during service - Ensuring efficient table turnover and guest satisfaction - Handling guest complaints and requests with care and professionalism - Coordinating seamlessly with the kitchen and barista teams - Training junior service staff and setting high service quality standards Qualifications Required: - 1-3 years of experience in caf or restaurant service - Excellent communication skills in English and Hindi - Friendly and problem-solving mindset - Leadership qualities to guide and manage the service team - Good grooming, punctuality, and a strong sense of responsibility (Note: No additional details about the company were provided in the job description),