Guest Escalations Supervisor

We, at Treebo, are working towards building a really awesome Guest Delight Team. For the uninitiated, Treebo is a new age hotel brand offering comfortable stays at budget prices. Staying at budget hotels has always meant making compromises on quality. Well, not anymore. At Treebo, we are putting dignity back into budget travel with our unmatched 100% Quality Guarantee. Founded in 2015, we currently operate more than 1000+ properties across 120 locations in India. We are hell bent on changing the way customer experience is delivered in the industry. So if you are passionate about being part of a truly game-changing team, look no more. This might just be the perfect opportunity for you!!

Key Responsibilities -

We are re-thinking customer service. We are obsessed with delivering nothing but the best to our guests. And in this role as a Guest Escalation Supervisor, you will be doing just that!

You will be communicating with our guests and business partners over the phone.

You will beat stereotypes in delivering a delightful experience to our guests.

You will be the first point of contact in resolving guest queries and concerns.

You will be building rapport, hustling and coordinating with multiple internal functions to resolve issues.

You will spot and initiate process changes that will increase efficiency and overall experience.

You will be working on various internal tools to capture datas to relay customer feedback to the organization.

You will also be communicating with customers as well business partners over emails.

What we are looking for -

Hustler

Great Problem solving skills

Love speaking with new people. Have excellent communication skills – both verbal and written.

Are empathetic and always look at providing nothing but the best possible solution to customers. · Are a start-up enthusiast and understand what it takes to be part of a young and fast growing team.

Are tech-savvy with working knowledge of Google Applications and CRM tools.