Guest Delight Manager

Dishha Staffing Services

3 - 8 years

3 - 6 Lacs

Kozhikode Gurgaon Mumbai (All Areas)

Posted:9 months ago| Platform:

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Skills Required

Customer Relationship Guest Relations Team Management Process Imporvement Feedback Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring: Guest Delight Manager

Location:

Key Responsibilities:

Customer Interaction:
Engage with customers to understand their needs, preferences, and concerns.
Problem Resolution:
Efficiently handle customer complaints, inquiries, and concerns, ensuring timely and satisfactory solutions.
Feedback Management:
Collect and analyze customer feedback to identify areas for improvement and implement necessary changes.
Team Management:
Lead and motivate a team of customer service representatives to ensure exceptional service delivery.
Process Improvement:
Identify opportunities to streamline processes and enhance the overall customer experience.
Quality Assurance:
Monitor and maintain high standards of service delivery.
Relationship Building:
Foster strong relationships with customers to build loyalty and a positive brand perception.

Candidate Requirements:

years'

guest delight and exceptional customer experience

Contact:

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