Guest Delight Manager

The Guest Experience Executive is responsible for planning, coordinating, and executing birthday parties, group celebrations, and special events at Black Bunny. The role ensures every guest enjoys a seamless, memorable, and fun-filled experience from booking to celebration.

Key Responsibilities:

• Coordinate and manage birthday parties, group events, and private celebrations.
• Greet guests and act as the primary point of contact for hosts/parents during events.
• Assist in planning event activities, food arrangements, and entertainment schedules.
• Supervise party flow – from setup, games, and cake-cutting to closing.
• Coordinate with internal teams (games, dining, operations) for smooth execution.
• Ensure guest satisfaction by resolving queries or concerns promptly.
• Maintain event checklists, records, and reports for management review.
• Promote Black Bunny’s add-on services (games, décor, packages) to enhance revenue.
• Uphold cleanliness, safety, and fun atmosphere throughout the event.
• Collect guest feedback post-event to improve future experiences.

Skills & Qualifications:

• Graduate or diploma in Hospitality/Event Management preferred.
• 1–2 years of experience in event coordination, customer service, or hospitality.
• Strong communication and interpersonal skills.
• Ability to multitask, stay calm under pressure, and handle children-friendly environments.
• Creative mindset for making celebrations unique and fun.
• Flexible to work on weekends, evenings, and holidays.

Work Schedule:

• 6 days working (weekends & holidays included).
• Timing: Rotational shifts as per event schedule.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person