GST Support Executive

Department

Location

Job Summary:

GST Support Executive

Key Responsibilities:

• Client Support Assistance:

• Provide guidance to clients in filing their GST returns through the IRIS GST Solutions, ensuring a smooth and error-free process.

• Walk clients through the portal s features and functionalities, ensuring they understand how to use it effectively.

• Troubleshoot and resolve client queries related to GST rules, validations, and data input errors.

• Training and Guidance:

• Educate clients on the best practices for using the IRIS GST Solutions and complying with GST filing requirements.

• Offer tailored assistance for specific client needs, such as correcting errors in submitted returns or clarifying doubts regarding GST calculations.

• Data Analysis Assistance:

• Help clients in analyzing their GST-related data, including sales, purchases, and tax liabilities, to ensure accurate filing.

• Provide data validation support to identify discrepancies or issues before returns are submitted.

• Query Resolution:

• Address any client queries concerning GST laws, regulations, and changes in tax policies.

• Resolve any system-related issues that may arise during the return filing process, ensuring quick turnaround times.

• Feedback and Improvements:

• Gather feedback from clients regarding the portal s usability and suggest improvements or new features to enhance user experience.

• Collaborate with the technical team to address recurring issues or bugs in the system.

Skills Qualifications:

• Educational Background:

• Bachelor s degree in Commerce, Accounting, Finance, or a related field.

• Knowledge of GST laws and regulations is preferred.

• Experience:

• Prior experience in a client support role, particularly in tax, GST, or accounting-related services, is an advantage.

• Familiarity with GST filing processes, data validation, and error resolution is desirable.

• Technical Skills:

• Proficient in using GST-related software or portals and Microsoft Office (especially Excel).

• Ability to quickly learn and adapt to new tools and technologies.

• Communication Skills:

• Strong verbal and written communication skills to explain complex GST-related concepts in a clear and simple manner.

• Ability to interact professionally with clients and resolve issues efficiently.

• Ability to work under pressure and meet deadlines.

• Problem-Solving Skills:

• Analytical mindset to troubleshoot client issues and assist with data analysis and validation.

• Strong attention to detail and ability to manage multiple tasks effectively.