GSA - Food & Beverage Service

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

We are seeking an enthusiastic and customer-focused GSA - Food & Beverage Service professional to join our team in Mysuru, India. As a key member of our food and beverage department, you will be responsible for delivering exceptional dining experiences to our guests while maintaining the highest standards of service and efficiency.

• Greet and escort guests to their tables, ensuring a warm and welcoming atmosphere
• Take food and beverage orders accurately, demonstrating knowledge of menu items and daily specials
• Serve food and beverages promptly and professionally, adhering to established service standards
• Maintain cleanliness and proper setup of tables, side stations, and dining areas
• Perform opening and closing duties as assigned, including table setting and side work
• Apply food safety and hygiene standards (HACCP) in all aspects of service
• Upsell and promote food and beverage offers to maximize sales revenue
• Handle guest payments and operate point-of-sale systems efficiently
• Address guest concerns promptly and professionally, escalating issues to management when necessary
• Collaborate with kitchen staff and other team members to ensure smooth service operations
• Assist in other Food & Beverage outlets during peak times or as required
• Participate in regular team meetings and training sessions to enhance skills and knowledge
• Maintain knowledge of local cuisine and culture to enhance the guest experience in Mysuru

• Degree or diploma in Hospitality or Tourism Management
• Completed Industrial Training in Food & Beverage Service
• Strong knowledge of food and beverage service procedures and etiquette
• Excellent understanding of food safety and hygiene standards (HACCP)
• Proven customer service skills with a friendly and professional demeanor
• Ability to work efficiently in a fast-paced, high-pressure environment
• Excellent communication skills in English; knowledge of local languages is a plus
• Strong attention to detail and ability to multitask effectively
• Basic math skills for handling bills and payments
• Physical stamina to stand for extended periods and carry serving trays
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of point-of-sale systems and cash handling procedures
• Familiarity with fire and life safety procedures in a hospitality setting
• Enthusiasm for creating memorable dining experiences for guests