Group Manager

Roles and Responsibilities :

• Manage employee grievances and concerns in a timely and effective manner to maintain high levels of employee satisfaction.
• Develop and implement strategies to improve employee engagement, retention, and overall well-being within the organization.
• Collaborate with HR teams to resolve complex employment issues related to performance management, disciplinary actions, or termination procedures.
• Analyze data on employee connectivity metrics such as surveys, focus groups, or exit interviews to identify areas for improvement.
• Managing Employee Experience deliverables. Primary deliverables will involve working with Site teams Will be responsible for ensuring day to day operating rigor and ensuring efficient workflow management, escalation management, stakeholder management and achieving the SLA levels The individual will be responsible for resolving employee and departmental query/service requests and program led employee connect and communication activities covering the entire employee life cycle The deliverables include: Escalation Management of team deliverables to Onboarding & Induction support o Case Management support to Supporting Manager Requests for Interventions for Coaching / Counselling / Conflict Management to Ensuring rigor in operational governance and providing critical data points to business partners to Providing HR Product (Programs & Technology) Support
  

Job Requirements :

• 7-20 years of experience in human resources or a related field with expertise in employee connectivity, engagement, grievance handling & redressal.
• Strong understanding of Indian labor laws and regulations governing industrial relations.
• Proven track record of developing successful grievance redressal processes that drive positive outcomes for both employees and organizations.