Group Head - Client Servicing (Event Industry)

ABOUT WISHMAKERS:

Wishmakers is a creative agency specializing in brand campaigns, live events, exhibitions, and activations—all designed to tell powerful stories and help brands connect meaningfully with audiences.

Website: wishmakers.in

Instagram: @wishmakersevents

What You’ll Do

• Lead & Inspire: Guide our client servicing team, supporting, motivating, and mentoring account executives and managers to deliver exceptional service and memorable brand experiences.
• Strategic Partnerships: Serve as the primary point of contact for key clients, building trust-based relationships and proactively identifying opportunities for business growth.
• Campaign Oversight: Oversee the end-to-end delivery of complex events, campaigns, activations, and IPs—ensuring projects are on time, within scope, and exceed client expectations.
• Ideation & Problem Solving: Collaborate with creative, production, and project teams to craft innovative solutions, troubleshoot issues, and translate briefs into actionable plans.
• Business Development: Spot upselling or cross-selling opportunities with existing clients, contribute to pitches and proposals, and participate in new business initiatives.
• Quality Champion: Uphold Wishmakers’ high standards on every project—ensuring effective communication, attention to detail, and a proactive client-first approach.

About You

• You bring 7 - 10+ years in client servicing or account management, ideally within event management, brand activations, experiential marketing, or agency environments.
• A natural leader—empathetic, inspiring, confident in decision-making, and excited to mentor a passionate team.
• Exceptional communication is your hallmark: you build rapport quickly, manage expectations skillfully, and handle feedback gracefully.
• You thrive in fast-paced, creative environments, juggling multiple deadlines without breaking a sweat.
• Comfort with ambiguity—when last-minute curveballs arrive (and they do!), you solve with optimism, creativity, and resourcefulness.
• You have an eye for detail and an unwavering commitment to delivering quality.
• Bonus: You’ve managed large-scale events, led client teams, or have a network within brand, media, or cultural circles.

What We Offer

• A seat at the table to shape high-impact brand stories and cultural movements.
• A collaborative, open, and energetic workspace where your ideas matter.
• Opportunities to work with industry-leading brands and visionary creative minds.
• Bonus: Experience with intellectual properties, live concerts, art/cultural events, or innovative formats is a big plus.