Graduate Trainee (Service Desk)

About the Role:

Graduate Trainee will be responsible for maintaining and administering computing environments including systems software, applications software, hardware, and configurations. Trainee will monitor the production servers, scheduled jobs, incident management. They will be responsible for receiving incidents and requests from end-users, analysing these and responding to the end user with a solution. They need to provide support for Windows, Network, Database, Storage, Messaging and collaboration, and Cloud support.

About Revature:

Revature is one of the largest and fastest-growing employers of technology talent across the U.S., partnering with Fortune 500 companies, the biggest System Integrators, and Government Contractors to identify experienced professionals who can be effective leaders.

Key responsibilities:

• Perform activities based on defined guidelines in SOPs / Runbooks with business impact understanding.
• Adhere to customer security and compliance requirements.
• Adhere to customer communication etiquettes.
• Ensure stated productivity requirements for the engagement.
• Contribute to continuous service improvement plans (CSI).
• Contribute to and participate proactively in knowledge sharing sessions.
• Act as a buddy for new hires.
• Organization - Adhere to Organizational policies and processes

What We're Looking For:

• Associate should be client-focused and able to work with users from different communities and cultures across the globe.
• Associate should be willing to work in a 24/7 environment and be open to relocating to any part of India based on project requirements.

• Candidate must be flexible to relocate to the work location

Support available after full-time onboarding:

• Night shift allowance will be paid by the project.
• Cabs will be provided for pick-up and drop-off, ensuring safety and comfort.
• Timely rewards and recognition will be given to top performers

Equal Opportunity Employer:

Revature is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, disability, age, genetic information, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, benefits, compensation, and training. If you require accommodation to work, based on any of these protected factors, please notify the Human Resources Department, and the Company will evaluate the request and provide accommodation in accordance with applicable law.

We seek to comply with all applicable federal, state, and local laws related to discrimination and will not tolerate interference with the ability of any of the Company's employees to perform their job duties. Our policy reflects and affirms the Company's commitment to the principles of fair employment and the elimination of all discriminatory practices.