Graduate Trainee Engineer - Electrical / Electronics

As a Technical Customer Support Engineer at our company located in Khopat, Thane, 400601, you will play a crucial role in providing exceptional service to our customers and enhancing their overall experience. Key Responsibilities: - Act as the primary point of contact for customers, ensuring they receive world-class service. - Handle customer inquiries, complaints, and escalate issues when necessary. - Stay updated on our products, services, and industry trends to provide accurate information to customers. - Identify areas for improving the customer experience and make recommendations accordingly. - Provide technical support for product setup, troubleshooting, orders, and returns. - Maintain accurate customer records in the database for efficient management. - Follow up with customers post-purchase to ensure their satisfaction. - Generate reports on customer satisfaction and suggest improvements based on feedback. - Assist in training new customer service representatives when required. - Collaborate with the team by participating in meetings and improvement initiatives. Qualifications & Skills: - Education: Diploma/degree in the Electrical/Electronics field is preferred. - Experience: Previous experience in customer service or a related field is desirable. - Skills: Excellent communication, problem-solving, and multitasking abilities are required. - Technical Proficiency: Proficiency in customer service software and Microsoft Office is essential. - Mindset: Strong organizational skills and a customer-centric mindset are key to success in this role. Preferred Qualifications: - Industry Experience: Previous experience in an industry-related customer service role is advantageous. - Software Knowledge: Familiarity with ticketing systems would be beneficial. - Language Skills: Bilingual abilities are a plus. If you are passionate about ensuring customer satisfaction and are looking for a challenging opportunity in a supportive work environment, we encourage you to apply for this full-time, permanent position. Benefits include competitive salary, performance incentives, health insurance, paid time off, holidays, and professional development opportunities. Cell phone reimbursement and day shift schedule are additional benefits offered. Apply now to join our team and contribute to delivering exceptional customer service!,