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Graduate Trainee - Customer Support

Graduate Trainee - Customer Support

Freshworks

0 - 1 years

2 - 3 Lacs

Chennai

Posted:3 weeks ago| Platform:

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Skills Required

B2B Query resolution Customer satisfaction Customer support Troubleshooting Internship

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Customer Support team at Freshworks plays a key role in uncomplicating work for our customers. They troubleshoot issues, answer product-related questions, and ensure that customers have a smooth experience using our products. If youre someone who enjoys problem-solving, figuring things out, and helping others along the way, this might be a great place to start your career.

What you will do:

Support customers by resolving queries, reproducing issues, and working with internal teams to provide timely solutions.
Communicate effectively across email, phone, and chat to provide high-quality assistance.
Collaborate with cross-functional teams like engineering and product to escalate and resolve complex issues.
Keep track of common customer challenges and work proactively to improve the support experience.
Ensure high customer satisfaction through professionalism, empathy, and ownership.

Qualifications

We re hiring fresh graduates from the 2025 batch who are keen to start their career in a customer-facing role at a fast-growing product company.

What we look for:

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Chennai

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Graduate Trainee - Customer Support