GMS-Senior-BeyondTrust

5 - 8 years

9 - 13 Lacs

bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

housekeeping ticketing automation assurance consulting troubleshooting continuous improvement operations information technology auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide Level 2 and Level 3 operational support for BeyondTrust PAM-related issues, including access failures, session management disruptions, and system performance concerns.
Perform day-to-day administration of privileged accounts within the BeyondTrust platform including provisioning, deprovisioning, access reviews, and policy updates as per change requests.
Monitor BeyondTrust system health and logs proactively; perform regular housekeeping activities to ensure availability, stability, and performance.
Coordinate with client IT/security teams to maintain alignment with security policies, operational procedures, and audit requirements related to PAM.
Maintain and update Standard Operating Procedures (SOPs) and runbooks; contribute to documentation and knowledge base for consistent operations.
Perform routine health checks, validations, and access audits; work on remediation of findings from internal or external audits.
Support operational controls like Multi-Factor Authentication (MFA), session recording, and other security configurations within the PAM environment.
Handle incident tickets, change requests, and service requests per agreed SLAs, escalating as needed and ensuring proper closure with documentation.
Keep up with BeyondTrust product updates, known issues, and patches to advise on operational relevance or risk.
Identify automation opportunities within day-to-day operations to reduce manual effort and increase efficiency.
Work closely with BeyondTrust support or third-party vendors when necessary to resolve product-level or environment-specific issues.

Preferred Skills

Strong hands-on experience in BeyondTrust Password Safe, Session Management, and general PAM operational functions.
Understanding of IAM concepts, access lifecycle management, and integration touchpoints with directory services or ticketing systems.
Working knowledge of ITSM tools (ServiceNow, Jira, etc.) for managing tickets and changes in a structured environment.
Basic scripting capabilities (e.g., PowerShell or Python) for automation or data extraction/reporting.
Ability to analyze logs and events to troubleshoot issues and provide RCA (Root Cause Analysis).
Familiarity with security and compliance frameworks such as SOX, GDPR, PCI-DSS, especially in an operations context.
Strong communication skills for stakeholder interactions, documentation, and process adherence.
Experience working in 24x7 or follow-the-sun support models.

Education

Bachelor s degree in Computer Science, Information Technology, Cybersecurity, or a related field.

More Jobs at EY

Core Audit Manager- Bangalore

Chennai, Bengaluru

5 - 8 yrs

INR 20 - 32 Lacs

UK Payroll - Senior

Bengaluru

4 - 8 yrs

INR 3 - 8 Lacs

UK Payroll- Advanced Analyst

Bengaluru

2 - 4 yrs

INR 1 - 5 Lacs

Associate - SaT - TMT - SaT - TCF - Transaction Diligence - New Delhi

Delhi

Experience: Not specified

Salary: Not disclosed

Executive - Assurance - CHS - ASU - Audit - Audit Services - Ahmedabad

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.