GM Service

Cafyo Management Solution

6 - 12 years

6 - 12 Lacs

Raipur

Posted:2 months ago| Platform:

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Skills Required

Automobile Financial reporting Customer satisfaction General Manager Service Training and Development Customer service Management Customer experience Operations Service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Oversee the daily operations of the service department, including service writing, repairs, and customer interactions.
Lead, mentor, and manage service staff to achieve high levels of performance and customer satisfaction.
Develop and implement effective service department policies and procedures to optimize efficiency and effectiveness.
Analyze service metrics and financial reports to monitor performance and identify areas for improvement.
Ensure high standards of customer service by addressing customer concerns and resolving issues promptly.
Develop marketing strategies for service promotions and upselling of services and products.
Maintain compliance with manufacturer and regulatory standards for service operations.
Coordinate with other departments, such as sales and parts, to enhance customer experience and operational synergy.
Manage service inventory, ensuring that parts and supplies are available while minimizing waste and excess stock.
Conduct regular training and development programs for service staff to enhance technical and customer service skills.
Prepare and present regular reports to upper management on service performance metrics, budget statuses, and operational initiatives.
Stay informed on industry trends, new technologies, and customer needs to drive innovation in service offerings.

Additional Details

Working Hours
9 Hours

Work Timing
10:00 AM-7:00 PM

Job Requirements

Gender
Male

Qualification
Post Graduation (MBA)

Interview Details

Priority
Only Relevant

Slot
It will be change with respect to availblity of HOD

Type
Face To Face

Company Details

Client Of Cafyo

Automobiles | Raipur, CG

The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

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