GM-Business Operations

Position / Job Title

General Manager Business Operations

Designation & Level

General Manager

Function

Business Operations

Location

VR Ambarsar, Amritsar

Date

Immediate joining

About Virtuous Retail South Asia

Headquartered in Singapore, Virtuous Retail South Asia Pvt. Ltd. (VRSA) is the only institutionally backed integrated retail platform that designs, develops, owns, and manages community-oriented lifestyle centers across India. VRSA's current pan-India portfolio is more than 13 million sqft., with six operational flagship centres - VR Chennai, VR Bengaluru, VR Punjab, VR Nagpur, VR Surat and VR Ambarsar, and two projects under development in Delhi and Mumbai.

Over the last 15 years, VRSA has redefined the spatial retail experience for consumers by delivering innovative centres that seamlessly integrate shopping, hospitality, food, leisure, and entertainment. These award-winning lifestyle centres are designed and operated by Virtuous Retail as social hubs that are ‘Connecting Communities©’, contributing significantly to India’s economy, and enhancing the overall brand image of the city they are located in by celebrating the local culture.

Role Purpose

The position will be responsible for Operations & Retail Relations management and positioning of the Shopping Centre (Retail Vertical); providing support and setting higher benchmarks in line with the Virtuous Retails’ Visions and Mission ensuring the long-term business goals are achieved.

Core Responsibilities

Accountability

Supporting Actions

Budgeting (planning & administration) and setting policies & procedures

• Forecasting financial operating budgets for the operations department and ensure the set CAM budgets are adhered;
• Oversee the Heads of Department for functions like Housekeeping, Security & Safety, Retail Relations etc. to formulate an overall plan and strategies for execution and monitoring for all departments with an aim to achieve the set objectives.
• Ensure the shopping centre management SOPs are in place and the guidelines are adhered by all the departments;
• Ensuring the reporting and escalation matrix is in place and adhered to;

Operations Management

• Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution;
• Work closely with the Operations team to ensure building facilities engineering and conservancy services such as maintenance works, security, housekeeping, landscaping and parking are coordinated effectively;
• Perform routine inspection of the shopping centre to ensure that the day to day operations of mall are well monitored and taken care of;
• Drive the implementation of the Asset Enhance Initiatives (AEI).
• Follow legal procedures with respect to mall operations and tenant interactions;
• Oversee compliance (water and waste management, fire inspections etc.) and liaison with civic agencies to ensure smooth operations of facilities;
• Ensure timely audits and 100% statutory compliance of all labour related matters of third party outsourced manpower.

Coordination and management of functions

• Manage, supervise and direct subordinates to ensure that their respective functions are performed diligently, efficiently and effectively;
• Integrate all department functions to achieve a smooth operation;
• Develop and maintain professional standards within the shopping centre management team and to maintain the integrity of all systems and reports;
• Develop and maintain close and productive working relationships among key departments in the centre;

Financial Reviews

• Monthly monitoring of outsourced vendors performance to ensure that they are delivering as per defined SLA’s;
• Financial operations including budgeting, cash flow planning, feasibility studies, control of assets, budget monitoring;

Retail Relations Management

• Develop and maintain a long-term beneficial relationship with all existing tenants a to ensure continued and future business;
• To ensure smooth and positive relationship with the tenants, suppliers and contractors;
• Ensuring that VR's corporate and Design standards are executed as per approved SOP;
• Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations;
• Oversee / hold vendor / tenant meeting at regular intervals;

MIS, Reporting

• Budget planning and impact analysis.
• Prepare weekly and monthly reports on budgets and other relevant details;
• Monthly / quarterly presentation to the Centre Head on overall mall management operations and updates;

Team Management

• Ensure effective execution of the team members KRAs / KPIs;
• Provide timely resolution / guidance when required;
• Establish rapport with subordinates, create and maintain department morale and build team efforts to achieve excellent results.
• Ensure good team discipline in terms of adherence to company’s policies, attendance as well as punctuality.

Team and Self-Development

• Ensure timely updation of the required skills;
• Attending relevant forums / seminar for market updates / intelligence;

Preferred Qualities and Skills

Leadership Skills

• Possess decision making abilities to achieve the organization’s objectives
• Aptitude to adapt / flair to embrace change / learning agility
• Confident and self-assured Leader
• Enjoy credibility to positively influence others
• Impeccable integrity and high personal ethics.

Analytical Skills

• Have strong analytical and problem-solving skills
• Entrepreneurial, be a self-starter with high-energy levels
• Possess strategic thinking skills to conceptualize and promote Finance best practices
• Result orientated and able to focus on team priorities and change management

Working Style

• Have the ability to collaborate across multiple stakeholders and be comfortable in a
• matrix reporting structure
• Agility
• Strong interpersonal skills

Communication Skills

• Have strong verbal and written communications skill
• Possess excellent presentation skills

Qualifications

• Must have 10+ years of progressive experience in Operations, including minimum 2

years in a leadership role. Preferably from a high growth organization from Retail Shopping Centres, Retail, Hospitality and Consumer Service / Facing organisations.

• Proven ability to identify and develop robust plans for profitable business growth.
• Effective management, training and development of a large team.
• Strong ability to negotiate with and manage key accounts and partners successfully.
• The equivalent of a bachelor’s degree in Hospitality - an MBA would be desirable.

Role & responsibilities

Preferred candidate profile