Store Manager (Retail Outlet)

Position Title: Store Manager (Retail Outlet)

Department:

• Administrative:

  Area Manager

  Team Reporting To This Role:

• Sales Promoters
• Helpers

  Travel Required:

  Yes

Position Summary

Store Manager

Key Roles & Responsibilities

1. Financial Management

• Achieve monthly and annual sales targets as per business plan.
• Oversee all cash transactions, ensuring accurate daily reconciliation and timely bank deposits.
• Monitor and verify daily outlet expenses, maintaining cost efficiency.

2. Customer Management

• Ensure prompt and fair resolution of customer claims and complaints.
• Maintain high service standards, ensuring every customer is attended to with equal importance and courtesy.

3. People Management

• Lead, motivate, and supervise the outlet staff to ensure smooth operations.
• Ensure all team members report on time and adhere to grooming and uniform standards.
• Promote teamwork and a positive work environment through effective communication and engagement.

4. Operations & Process Management

• Maintain optimal stock levels and ensure timely rotation to minimize obsolescence.
• Ensure the store is clean, hygienic, and merchandise is displayed attractively as per visual merchandising standards.
• Generate and submit daily sales reports, cash statements, and monthly closing reports accurately and on time.

Minimum Job Requirements

Educational Qualification:

• Minimum: Graduate in any discipline
• Preferred:
• BBA in Retail
• MBA
• PG Diploma in Retail Management

Experience:

• 13 years as Store Manager in a small-format retail outlet,

  or

• Experience as a Department/Vertical Head in a large-format retail store

Target Age:

Personality Requirements:

• Well-groomed and presentable
• Strong proficiency in retail selling techniques
• Analytical and numerically sound

Competencies

Technical / Functional:

1. Retail selling and merchandising skills
2. Basic computer proficiency (MS Office, POS systems)

Behavioral:

1. Proven leadership and team management skills
2. Strong interpersonal and communication abilities
3. Customer orientation and problem-solving approach
4. Team building and motivational capability

Key Responsibility Areas (KRAs)

Quantitative:

1. Achievement of sales targets vs. assigned goals
2. Month-over-month and year-over-year growth in store performance
3. Satisfactory audit scores and compliance adherence

Qualitative:

1. Improved adherence to key retail sales processes
2. High customer satisfaction and retention levels