Global Service Manager, Site Infrastructure and Regional Operations & Sandoz International Region.

As the Global Service Manager, Site Infrastructure and Regional Operations for Sandoz International Region, you will be responsible for planning, building, maintaining, and decommissioning IT Infrastructure components in collaboration with Global Teams for Connectivity, Data Center, Hosting, and Digital Workplace Services. Your key responsibilities will include: - Serving as a single-point-of-contact for the supplier of Country IT Infrastructure and services. - Ensuring adherence to Sandoz standards by local teams and vendors in delivering maintenance, troubleshooting, and service delivery. - Communicating upcoming IT Infrastructure changes to local communities. - Supporting compliance with defined IT Governance controls, standards, and practices. - Managing suppliers to ensure quality services and contractual obligations are met. - Cultivating strategic relationships with senior leadership of assigned markets/functions and acting as a primary contact for IT topics. - Maintaining technology programs, supporting local application portfolio maintenance, and developing a roadmap for assigned markets/functions. - Addressing business demand by capturing high-level technology requirements, developing business cases, and supporting prioritization through value management. - Representing end-to-end Sandoz technology functions in overall local business engagement and governance. Minimum Requirements: - Network Infrastructure: Understanding of network protocols, firewalls, VPNs, VLANs, and routing. - Server Management: Proficiency in managing operating systems (Windows, Linux), server hardware, and software. - Project Management: Skills in planning, executing, and managing IT projects, potentially using Agile or Scrum methodologies. - Security: Knowledge of cybersecurity practices, firewalls, VPNs, and compliance requirements. - Monitoring and Ticketing Tools: Experience using tools like Nagios, Zabbix, GLPI, or ServiceNow. Supporting Technical Skills include: - Operating Systems: Deep understanding of Microsoft Windows and Linux operating systems. - Hardware: Knowledge of server hardware components and their configuration. - Software: Understanding of software applications and their integration with the infrastructure. - Compliance: Familiarity with regulations like GDPR, ISO 27001, or PCI DSS. - Automation: Skills in using scripting and automation tools to streamline infrastructure management tasks. - Configuration Management: Understanding of configuration management principles and practices. - Backup and Recovery: Experience with backup and recovery procedures and technologies. - Incident Management, Service Management, and Problem Management: Ability to respond to and resolve IT incidents and requests effectively. At Sandoz, you will have the opportunity to be part of a global leader in providing sustainable Biosimilar and Generic medicines. With a commitment to shaping the future of healthcare and expanding access to high-quality medicines, Sandoz offers a collaborative and diverse work environment where personal growth is supported. Join us in making a difference!,