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Global Service Desk Engineer ( US Shift)

2 - 6 years

3 - 5 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Global Service Desk Ticketing Troubleshooting Desktop Support Configuration US Shift Technical Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Should be able to work in rational shifts. Duties and Responsibilities Assist Global Service Desk (GSD) Engineers by providing First level support. Identify and solve escalated problems related to computers, hardware, software and other related items via research, vendor and customer interaction. Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket. Provide proactive Customer and GSD Management notification of problems. Perform testing of system or application enhancements or modifications prior to the release for users. Monitor and test fixes to ensure problems have been adequately resolved Provide and participate in training required to develop and maintain skills necessary to support end-users. Access software updates, drivers, knowledge bases and frequently asked questions resources on the internet to aid in problem resolution. Produce and review documentation used to instruct end-users in the appropriate use of company computers and related equipment. Manage daily workload of the GSD organization. Perform Quality Assurance Monitoring on Analysts and Engineers. Participates in the development of Processes and Procedures for the GSD organization. Knowledge, Skills & Competencies Problem Solving Result Orientation Persuasiveness Learning orientation Desirable Experience & Skills

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Teamlease Services Limited
group.teamlease.com/

Staffing and Recruiting

Bangalore Karnataka +

5001-10000 Employees

67 Jobs

    Key People

  • Ashok Kumar

    Managing Director

  • Sanjay Soni

    Chief Operating Officer

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