Global Salesforce Business Analyst & Administrator

As a Global Salesforce Business Analyst & Administrator at Graebel, you will play a pivotal role in maintaining, optimizing, and enhancing our Salesforce environment. You will be responsible for overseeing the day-to-day management of our Salesforce instance to ensure it is fully optimized for internal teams. Collaborating with cross-functional teams, you will translate business needs into technical solutions within Salesforce, impacting the efficiency and success of our sales, marketing, and customer service operations. Your responsibilities will include managing and maintaining the Salesforce platform, handling administrative functions, enhancing forecasting and reporting capabilities, collaborating with departments to gather requirements, overseeing significant Salesforce projects, managing integrations with third-party applications, providing training and support for Salesforce users, staying updated on Salesforce releases and features, troubleshooting and resolving functionality issues, and documenting system configuration and administrative processes. To be successful in this role, you should have a BS in Mathematics, Economics, Computer Science, Information Management, or Statistics, along with 3+ years of experience as a business analyst/Salesforce administrator. You should also hold a Salesforce.com administration certification and possess technical expertise in data models, database design development, data mining, and segmentation techniques. Strong analytical skills, project management skills, and excellent communication skills in English are essential for this position.,