3 Technical Abilities Jobs

About Ethos Ethos was established with the aim of simplifying and expediting the process of acquiring life insurance for millions of families. Our unique approach integrates industry knowledge, cutting-edge technology, and human interaction to assist you in finding the most suitable policy to safeguard your loved ones. By harnessing advanced technology and data science, we have revolutionized the life insurance journey, making it more accessible and convenient than ever before. Through predictive analytics, we have transformed what used to be a lengthy process into a modern digital experience that can be completed in a matter of minutes. With billions in coverage issued monthly and the removal of traditional obstacles, we have propelled the industry into the contemporary era. Our comprehensive technology platform serves as the cornerstone of families" financial well-being. At Ethos, we strive to enhance the experience of obtaining life insurance for everyone by making it easier, quicker, and more efficient. About The Role The Product Operations team plays a pivotal role in bridging the gap between product development and user-facing departments to enable Ethos to deliver enhanced value to a wider range of users at a faster pace. As a Product Operations Analyst, you will collaborate with customer-facing teams, product management, and engineering teams to ensure a seamless experience for our customers. Your responsibilities will include establishing strong connections with user-facing teams, managing product feedback loops, and addressing product-related issues effectively. This role is highly cross-functional and will be instrumental in achieving our mission. Roles & Responsibilities - Advocate for product quality by addressing queries and feature requests from customer-facing teams, identifying and resolving product issues, and collaborating with engineers and product managers to rectify bugs. - Manage technical and product issues raised by customer-facing stakeholders and other users, serving as the primary point of contact between product/engineering teams and customer-facing departments. - Collaborate with software engineers and product managers to prioritize and address product-related challenges for future development sprints, utilizing analytical methods to estimate impacts. - Enhance product and engineering teams" understanding of customer usage patterns. - Contribute to enhancing engagement models between product, engineering, and customer-facing teams. - Ensure operational team preparedness for new feature and customer experience launches. - Represent the voice of the customer in the development of new features and products, as well as in enhancing the existing customer experience. - Establish connections with subject matter experts across the organization to gain insights and foster alignment between teams for an improved customer experience. Qualifications And Skills - 3+ years of experience in operations, product management, or a similar analytical role. - Proficiency in Javascript, Java, or SQL with a minimum of 1 year of experience. - Blend of analytical mindset, technical skills, and business acumen with a proactive approach and a sense of ownership. - Customer-centric mindset with a deep understanding of how user experience shapes product direction and processes. - Ability to thrive in ambiguous environments, showing initiative and resourcefulness. - Strong organizational skills and responsiveness in handling internal stakeholder requests. - Excellent communication skills with the ability to convey messages effectively to diverse stakeholders. - Experience in a high-growth technology company. - Bachelor's degree in computer science or a related engineering field. Don't meet all the requirements listed If you are enthusiastic about this role and believe in its potential, even if your background does not perfectly align with every qualification, we encourage you to apply. At Ethos, we are committed to fostering a diverse, inclusive, and authentic work environment. To learn more about the data we collect and its usage, please refer to our California Candidate Privacy Notice.,

As a Global Salesforce Business Analyst & Administrator at Graebel, you will play a pivotal role in maintaining, optimizing, and enhancing our Salesforce environment. You will be responsible for overseeing the day-to-day management of our Salesforce instance to ensure it is fully optimized for internal teams. Collaborating with cross-functional teams, you will translate business needs into technical solutions within Salesforce, impacting the efficiency and success of our sales, marketing, and customer service operations. Your responsibilities will include managing and maintaining the Salesforce platform, handling administrative functions, enhancing forecasting and reporting capabilities, collaborating with departments to gather requirements, overseeing significant Salesforce projects, managing integrations with third-party applications, providing training and support for Salesforce users, staying updated on Salesforce releases and features, troubleshooting and resolving functionality issues, and documenting system configuration and administrative processes. To be successful in this role, you should have a BS in Mathematics, Economics, Computer Science, Information Management, or Statistics, along with 3+ years of experience as a business analyst/Salesforce administrator. You should also hold a Salesforce.com administration certification and possess technical expertise in data models, database design development, data mining, and segmentation techniques. Strong analytical skills, project management skills, and excellent communication skills in English are essential for this position.,

As a Project Management Officer, you will utilize your proven work experience in project management to effectively coordinate and oversee various project tasks. Your strong leadership skills will be essential in guiding project teams towards successful completion of objectives. Excellent written and verbal communication skills are crucial for conveying project requirements and updates clearly to all stakeholders. Your attention to details and technicalities will ensure that project deliverables meet quality standards and adhere to project specifications. Your organizational and technical abilities will be instrumental in planning and executing project activities efficiently. Additionally, your interpersonal and multitasking skills will enable you to collaborate effectively with team members and handle multiple responsibilities concurrently. Proficiency in MS Office applications is a must-have, as you will be using these tools to track project progress, create reports, and communicate with stakeholders. Preferred skills include experience in customer service, particularly in service desk environments involving voice, chats, and email communication channels. Your customer service expertise will further enhance your ability to address project-related queries and ensure client satisfaction.,