Global Production Support / Consultant Specialist

Hsbc

2 - 5 years

12 - 16 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

performance tuning change management production support incident management itil process agile methodology financial services monitoring capacity planning system administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Make sure NAS devices are running as per the agreed performance parameters with business.
Work on Incident, Changes and Problem tickets raised for fixing NAS Issues
Follow ITIL process and complete all tasks as per SLAs
Oversees NAS performance and capacity by monitoring, alerting and reporting.
Resolve complex NAS issues independently; coordinate and communicate changes and issues with the client and team members and determine root cause
Ensure in solutions and deployments of the security of NAS infrastructure and compliance with all applicable security standards
Perform analysis and develop solutions based on established service agreements for capacity planning and performance tuning.
Ensure vendors and services providers are providing optimal value to HSBC

Requirements

Should have experience in handling NetApp devices.
Should have expertise in NAS protocols (NFS\CIFS).
Should good experience in fixing NAS related issues.
Should have experience of working closely with Incident Management, Change Management teams and provide in-depth root cause analysis as necessary within specialist realms.
Should have in-depth knowledge of OnCommand tools (CI, WFA, Active IQ )
Should be open for 247 and weekend On-Call support
we'll versed with Agile Methodology
Leverage experience to provide input to improvements (People, Process, Tools, and Technology) in the environment, and recommend innovative and automated approaches for system administration tasks

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