Global Process Improvement

Job Description: As the Process Improvement (PI) Lead and India Global Business Solutions (GBS) Site Leader, your role is crucial in driving the Global PI strategy and providing leadership to the GBS team in India. Your primary responsibilities include guiding, directing, and offering functional expertise to the teams to promote the PI ethos, transform work processes, and unlock productivity potential for significant bottom-line savings. Collaboration with senior stakeholders is essential as you identify, prioritize, and implement initiatives to enhance quality, efficiency, and stakeholder satisfaction. Your role as the India GBS Site Leader involves overseeing GBS expansion and service penetration across APAC, particularly focusing on the Gurgaon office. You will manage site governance, employee engagement, and policy execution while contributing to the development and execution of the overall GBS strategic roadmap as a key member of the GBS Transformation Leadership Team. Key Responsibilities: - Develop and execute a GBS and Global Functionals PI strategy aligned with enterprise goals. - Lead GBS expansion efforts in APAC and oversee the India GBS site. - Create strategic thought leadership for the GBS roadmap. - Establish monitoring and reporting mechanisms for ongoing assessment and continuous improvement. - Participate in various Analytics, Automation, and GBS LT forums as required. Qualifications: - Bachelor's degree in Business, Finance, Analytics, or a relevant field. Experience: - Proven ability to drive results using PI tools. - Extensive experience in Business Process Outsourcing (BPO) and/or Global Capability Center (GCC). - At least 15 years of relevant experience and progressive leadership roles. - Proficiency in Lean, Six Sigma, process mapping, modeling, and loss analysis. - Extensive cross-functional program and project management experience. - Demonstrated ability to drive results through continuous improvement, analytical decision-making, relationship building, and strategy setting.,