Global Practice Head Claims & Underwriting (UK Market)

As the Global Practice Head for Insurance in the UK Market, your role involves driving operational excellence and transformation within the Insurance vertical. Your strategic vision and strong operational management skills will be essential in leading teams to deliver high-quality, efficient outcomes while aligning with client goals. **Key Responsibilities:** - Lead operational transformation projects such as digital asset implementation, process standardization, and benchmarking for efficiency and effectiveness. - Engage with clients to understand business needs and proactively address pain points. - Provide direction, mentorship, and development to the operations team while fostering a learning and high-performance culture. - Align operations with customer objectives to ensure commitments are consistently met. - Identify risks proactively and develop mitigation plans. - Build and maintain impactful client relationships, improve Net Promoter Scores, retain business, and drive revenue growth. - Oversee end-to-end underwriting and claims operations to ensure operational efficiency and quality. - Utilize Lean Six Sigma frameworks to drive continuous performance improvement. - Implement mechanisms to monitor performance gaps, develop improvement plans, and escalate when necessary. **Required Skills & Experience:** - Deep understanding of the Insurance industry, with strong knowledge of UK Market underwriting and claims processes. - Ability to prioritize and manage multiple concurrent tasks effectively. - Experience managing across geographies and navigating cultural nuances. - Skilled at managing through indirect authority and matrixed organizational structures. - Strong negotiation, facilitation, influencing, and consensus-building skills. - Exceptional verbal and written communication and presentation skills, with the ability to confidently engage senior leadership. - Strategic thinker with the ability to evaluate business opportunities and build on existing capabilities. As a practice leader, you are not just managing operations; you are transforming underwriting, claims, and service delivery to create a lasting impact for clients, teams, and the organization.,