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Hemmersbach
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Global Operations Support

Global Operations Support

Hemmersbach

1 - 5 years

12 - 16 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

global operations Career development Administration Basic Ticketing operational support IT infrastructure services Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your skills

Previous experience (or equivalent) in dispatching would be an asset
B2 English
Basic IT knowledge would be an asset
Need to work in shifts (nigh shifts and weekends may apply)

Your tasks

Administer incidents in the ticketing system (external and internal)
Analyze and validate technician reporting and requests updates if necessary
Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
Act as communication point for dispatch service
Provide administrative support
Follow all of the processes and standards

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company.

Your benefits

Buddy program
Internal career development program
Onboarding program

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Global Operations Support