Global Loan Recovery Specialist - Recoveries

You will be part of a mission-oriented fintech/edtech company that moves quickly and leverages the latest technologies, global best practices, and heavy analytics to promote financial inclusion. Backed by over $150 million in equity capital, the company offers a clear path to an IPO. The global team is composed of experts who believe strongly in the company's cause, providing a work environment where fast change and exponential growth are the norm. **Key Responsibilities:** - Initiating outbound phone calls and email correspondence with defaulted borrowers to ensure timely collections - Applying problem-solving and negotiation skills to resolve customer and account-related issues effectively - Preparing files for legal action or third-party collection activity - Establishing contact with delinquent borrowers through skip tracing and other research methods - Analyzing trends in delinquent accounts and communicating findings to improve team performance **Qualifications:** - Bachelors degree in business, finance, or a related field - Prior collections work experience in financial services/B2C or higher education industries is advantageous - Knowledge of applicable laws and regulations related to debt collection and recovery - Strong interpersonal, communication, and listening skills - Excellent negotiation skills and critical thinking abilities - Background in investigative research is desirable - Empathetic, collaborative, and highly accountable - Passion for financial inclusion and access to higher education - Comfortable working in a fast growth environment with a global team across multiple time zones and locations,