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Genpact
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Genpact is Hiring L3 Support Engineer : PAN India

Genpact is Hiring L3 Support Engineer : PAN India

Genpact

7 - 12 years

20 - 35 Lacs

kolkata pune bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

jms java jboss application support l3 java application support

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Summary: We are looking for an experienced Java/J2EE Technical SME to join our Level 3 (L3) Production Support team. The ideal candidate will possess deep technical expertise in Java/J2EE, JMS, JBoss EAP, Red Hat Linux, and middleware troubleshooting. This role is focused on supporting financial-critical applications, resolving complex production issues, performing root cause analysis (RCA), automating support tasks, and ensuring system stability.

Key Responsibilities:

Provide L3 production support for enterprise Java applications on JBoss EAP.
Troubleshoot application and middleware issues: thread dumps, heap dumps, GC logs.
Troubleshoot and resolve issues related to JMS messaging systems (e.g., queue backlogs, message delivery failures, dead-letter queues).
Monitor and maintain JMS queues and topics in environment
Perform root cause analysis (RCA) and develop permanent solutions for recurring production issues Lead incident and problem management efforts including major incident bridges.
Collaborate with developers on code-level debugging, hotfixes, and JMS consumer/producer logic.
Support release management, patching, and middleware upgrades.
Manage and tune JBoss and JVM performance, clustering, and configurations.
Create and maintain automation scripts using Shell (Bash/Korn) for monitoring and support tasks.
Maintain and monitor batch jobs, application logs, and system alerts.
Manage configurations across environments and support access/user management.
Participate in on-call rotation and support 24x7 critical systems.
Document resolutions and contribute to knowledge management.

Required Technical Skills:

8+ years in Java/J2EE application support and development
Solid expertise in JMS (Java Messaging Service)
Message Queues and Topics
Durable and non-durable subscriptions
Message selectors
Asynchronous messaging patterns
Strong in JBoss EAP (6.x/7.x) installation, configuration, tuning, deployment and administration
Strong in Shell scripting for automation, log parsing, and alerting
Strong in Java/J2EE, REST/SOAP, JDBC, SQL
Familiarity with Red Hat Enterprise Linux (RHEL) system
Solid experience in troubleshooting memory leaks, CPU spikes, connection issues
Familiar with monitoring tools: Splunk, AppDynamics, ELK, Dynatrace
Working knowledge of CI/CD pipelines: Git, Jenkins, Nexus
Familiarity with ITIL processes (Incident, Problem, Change Management)

Preferred Skills

Exposure to cloud platforms (AWS, Azure).
Knowledge of Docker/Kubernetes.

Soft Skills:

Excellent analytical and problem-solving skills
Ability to work under pressure and lead critical incident resolution
Strong communication skills with a collaborative, proactive mindset
Capable of working cross-functionally with developers, ops, and business teams

Shift & Availability:

2PM -11PM shift with participation in 24x7 on-call rotation
Flexibility to handle after-hours and weekend support during critical incidents

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Genpact is Hiring L3 Support Engineer : PAN India