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Genpact is Hiring For Premium Chat Support

Genpact is Hiring For Premium Chat Support

2 - 4 years

|

3 - 5 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

chat support chat process non voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Respond promptly to customer queries via chat, email, or other digital platforms.
Provide accurate information about products, services, and policies.
Handle customer complaints and provide appropriate solutions or alternatives.
Document all interactions and maintain detailed customer records.
Escalate unresolved issues to the appropriate department for further investigation.
Follow communication procedures, guidelines, and policies.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Meet or exceed performance metrics (response time, resolution time, customer satisfaction score).
Identify opportunities for process improvement and customer experience enhancement.
Must Very fluent in English and Hindi Language in terms of speaking, reading and writing.

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