Genpact Hiring For Sales support roles- Jaipur location

Job Description

Function: Operations Location: Genpact office City: Jaipur, India With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Process Developer. In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement of existing processes in healthcare industry. Generic Job Description in GSC POS Conditioner /Senior Analyst General Purpose: This is an individual contributor role. This person is responsible for conditioning point of sales (POS) data from channel partners to ensure accuracy and alignment to systems of record for price, product and indirect customers. Key Responsibilities: Operations: Serves as the Subject Matter Expert. Helps drive result and efficiency within the team. Condition, harmonize, and post Point of Sale (POS) data provided by Chanel Partners belonging to Tier 1. Oversee all escalations both inbound and outbound. Provide RCA whenever necessary. Collaborates with GSC Team Leader and Country Sales Ops Leaders to address and resolve process gaps. Drive continuous improvements projects. Serve as Head of Quality, Work closely with Q&P team. Help process newly onboarded Channel Partners. Collaborate with Sales Ops Analyst to provide thorough and in-depth analysis on the differences to identify incomplete, insufficient or inaccurate POS. Provide feedback to business or country Sales Ops when necessary. Monitor transmission of data from Tier 1 channel partners and course any failure points to country Sales Ops. Review feedback from Analyst and communicate delinquencies escalations to the Subsidiaries. Use POS software to match customer details reported in POS to customers in Customer Master. Send a request to Data Steward when new end customers are identified for account maintenance or possible account creation. Use POS software to match products reported in POS to products in Product Master. Use POS software to harmonize prices and unit of measures reported in POS with information. Cascade all necessary updates from the business to the team. Use POS software to harmonize prices and unit of measures reported in POS with information. Oversee all transactions to GSC and help monitor the progress. Monitor team productivity and performance. Escalate to Team Leader when necessary. Monitor/ Track the progress of new hires and provide update to the Team Leader. Responsible in providing POS analytics back to the business. Handle complex process related queries. Actively participates in relevant corporate programs/ initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with values and ethical standards. Qualifications Minimum qualifications Candidate must be a graduate of a 4-year course. At least 4 years of experience related to Sales Operations. Excellent communication skills, both written and oral. Highly customer service and quality-oriented mindset Proficient research, analytical, decision making and problem-solving skills. Continuous improvement mindset. Advanced knowledge on MS Office. Structured approach to effectively and efficiently planning own workload. Team oriented person who can focus on the details and ability to multitask. Stable internet connection. Preferred qualifications Knowledge of Salesforce and SAP, POS platforms such as Vistex. Knowledgeable in Power BI and other reporting tools