Genesys Senior Developer

Job Description

Role & responsibilities Develop and configure AIdriven features like Agent Assist Intent Miner and A3S Artificial Intelligence Services in Genesys Create and optimize IVR flows chatbots and AIpowered customer interactions Integrate AI models to enhance selfservice capabilities and agent productivity Work on speech analytics intent recognition and realtime transcription in Genesys Cloud Genesys Architect experience Data Tables and Call routing in Genesys Experience Genesys Developer Data actions experience best practices Genesys Participant data familiarization Data Actions development experience Develop and maintain Genesys Cloud APIs and integrations with third party applications eg CRMs databases analytics tools Automate workflows using Genesys Cloud Architect Webhooks and AWS Azure services Familiar with Genesys APIs and data Familiar with Genesys support cases and escalations Contact Center for health care domain knowledge nice to have Understanding of natural language IVR implementations Genesys Chat experience Build support Nice to Have WFM experience in Genesys Certification in Genesys Cloud or similar contact canter solutions Experience with agile development methodologies Strong understanding of security best practices including encryption and access control Soft Skills Excellent problem solving and analytical skills Strong communication and interpersonal skills Ability to work in a fastpaced environment and prioritize multiple tasks Strong attention to detail and ability to meet deadlines Convert the below reading as a customer deliverable item without changing its meaning AsIs Process Maps Baseline KPIs for the business process Define RACI and develop SIPOC ToBe Process Maps Business process Assessment Summary documentation