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Genesys IVR Tester

Genesys IVR Tester

Tata Consultancy Services

5 - 8 years

6 - 14 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

ivr genesys cloud cx genesys ivr testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidate!

Greetings from TCS !!!

Role: Genesys IVR Testing

Location: Bangalore

Experience Range: 5 to 8 Years

Good knowledge of Contact Center Domain preferably 4+ years.
Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX
Good knowledge of Agent routing flows using Genesys, Genesys Cloud CX
Good knowledge of Cyara Automation tool
Hands-on knowledge on automating IVR flows using Cyara Automation tool.
Good knowledge of SQL queries
Good knowledge of Genesys cloud, Genesys reports and dashboards
Good functional understanding and testing knowledge of Salesforce Agent desktop
Good communication skills
Good knowledge of Database Testing

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

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