Education Qualification: Bachelors degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Job Summary : Design, develop, and implement Genesys-based call flows and routing strategies. Collaborate with business and technical teams to gather and understand requirements. Integrate Genesys with backend systems and third-party platforms. Troubleshoot and resolve issues in call routing and IVR. Participate in code reviews and adhere to best practices. Monitor and enhance system performance Must have skills : Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX Bot and NLP development using Genesys AI tools Experience in building Conversational IVR, chatbots, and voicebots Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson Strong knowledge of Genesys Architect Flows and call routing Hands-on experience with Bot Flows, Intents, Slot Filling, and Training datasets Good to have skills : Python/JavaScript for custom logic in bot integrations REST APIs for system integrations Experience with Google Cloud/AWS for deploying AI services Knowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIs Experience with CRM and backend integrations (e.g., Salesforce, ServiceNow) CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you ll reach your full potential because Your work creates value. You ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You ll shape your career by joining a company built to grow and last. You ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world
Skills:
- Cloud Computing
- English
- Java
- Python
