Posted:6 days ago|
Platform:
Work from Office
Full Time
Role - Genesys CX Cloud
Exp - 5 to 10 Yrs
Location - Hyderabad, Bhuvaneshwari, Pune
Job Description
Configure and manage Genesys Cloud CX resources, including:
Users, roles, and permissions
Queues, skills, and routing
Architect flows (Inbound/Outbound IVR, Bots)
Interaction routing for voice, email and Chat
Tata Consultancy Services
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