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Epiroc Mining India
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Genesys Cloud CX Specialist

Genesys Cloud CX Specialist

Epiroc Mining India

5 - 9 years

13 - 18 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

salesforce genesys configuring cx voip json sip crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Design and deploy advanced contact center solutions using Genesys Cloud CX.
Improve Business Calling Intelligence through change initiatives and project participation.
Enhance processes and integrations to support a scalable, future-proof customer interaction landscape.
Collaborate with cross-functional teams to ensure seamless customer interactions across voice, digital, and AI-powered channels.
Develop and implement strategies to optimize cloud-based contact center infrastructure.
Troubleshoot and resolve complex technical issues related to contact center operations.

Job Requirements

Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
Strong background in designing, configuring, and deploying complex contact center solutions.
Hands-on experience with Genesys Architect, ACD, WEM, outbound dialing, omnichannel routing, CRM integration, REST APIs, JSON, integration patterns, webhooks, telephony protocols, SBCs, and VoIP infrastructure.
Excellent problem-solving skills and the ability to work in a fast-paced environment.
Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
Ability to design and implement process improvements to enhance efficiency and productivity.

About Company

Epiroc is a global leader in providing innovative solutions to the mining, infrastructure, and natural resources industries. We are driven by innovation, commitment, and collaboration, ensuring our customers' success through a deep understanding of their needs.

Perks and Benefits

Global career opportunities.
Epiroc University for personal competence development.
Community involvement.
Comprehensive benefits package, including flexible working hours and bonus.
Hybrid workplace option, promoting flexibility and well-being.

How to Apply

Please send your application through our recruitment system. We review applications on a rolling basis. For questions about the position, please contact Driss Hadi, Manager IT Business Calling Intelligence, at . For questions about the recruitment process or application, please contact Nina Fazeli at .

Additional Info

The company offers a dynamic work environment, with opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

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Epiroc Mining India

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Genesys Cloud CX Specialist