Job
Description
As a Genesys Cloud CX Specialist at Epiroc, you will play a crucial role in designing, implementing, and optimizing the cloud-based contact center infrastructure to ensure seamless customer interactions across voice, digital, and AI-powered channels. Your responsibilities will include: - Designing and deploying advanced contact center solutions - Improving Business Calling Intelligence through change initiatives and project participation - Enhancing processes and integrations to support a scalable, future-proof customer interaction landscape To excel in this role, you should possess the following qualifications: - A Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience - 5+ years of experience in contact center technologies, with at least 3 years specifically with Genesys Cloud CX - Strong background in designing, configuring, and deploying complex contact center solutions - Hands-on experience with Genesys Architect (call flows, IVR, digital bots), ACD, WEM, outbound dialing, omnichannel routing, CRM integration (e.g., Salesforce, Jira), REST APIs, JSON, integration patterns, webhooks, telephony protocols (SIP, RTP), SBCs, VoIP infrastructure Epiroc offers a dynamic work environment characterized by creativity, innovation, and workplace diversity. You will be part of a team that values collaboration, commitment, and innovation, working in a global setting with over 113 different nationalities. Additionally, Epiroc provides various benefits, including flexible working hours, bonus packages, and opportunities for personal development through Epiroc University. The position can be based in one of Epiroc's IT Hubs: Prague (Czech Republic), Bangalore (India), or Manila (Philippines). Epiroc also promotes a hybrid workplace model that offers flexibility and work-life balance. If you are passionate about using technology to enhance customer experiences and are seeking a global career opportunity with a focus on sustainability and innovation, Epiroc welcomes you to join their team. Apply through their recruitment system by 10/12/2025 to be considered for this exciting opportunity. For any inquiries about the position, please contact the hiring manager, Driss Hadi, Manager IT - Business Calling Intelligence, at driss.hadi@epiroc.com. For questions about the recruitment process or application, reach out to Nina Fazeli at nina.fazeli@external.epiroc.com. Epiroc is committed to attracting, developing, and retaining diverse talent to drive innovation and business success in a sustainable manner. Join Epiroc in accelerating the transformation towards more sustainable mining and construction industries.,
