Genesys Contact Center Devolyt Technologies Private Limited

8.0 - 12.0 years

0 Lacs

noida, all india

On-site

As a Genesys Contact Center Level L3, your role involves providing advanced troubleshooting for applications and systems, determining cause and effect. You will be required to provide 24 x 7 on-call support as part of a scheduled rotation with other team members. Additionally, you will need to understand and apply advanced system/application administration, management, and performance tuning techniques. Your responsibilities will include assisting with day-to-day operation support, performance tuning, disaster recovery, and mentoring newly hired representatives to ensure a smooth transition from learning environment to daily production environment. You may also participate in providing forma...

Posted 3 days ago

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Genesys Cloud CX Developer Medsolis Software

3.0 - 8.0 years

8 - 18 Lacs

pune

Remote

Strong expertise in Genesys Architect, IVR, & routing strategies. Experience with Voice Bots, Digital Bots, & self-service solutions. Solid understanding of telephony concepts including PBX, CTI, ACD, IVR, & call flows. .

Posted 3 weeks ago

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Genesys Cloud CX Specialist Epiroc

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Genesys Cloud CX Specialist at Epiroc, you will play a crucial role in designing, implementing, and optimizing the cloud-based contact center infrastructure to ensure seamless customer interactions across voice, digital, and AI-powered channels. Your responsibilities will include: - Designing and deploying advanced contact center solutions - Improving Business Calling Intelligence through change initiatives and project participation - Enhancing processes and integrations to support a scalable, future-proof customer interaction landscape To excel in this role, you should possess the following qualifications: - A Bachelor's degree in Computer Science, Information Technology, or equivalent...

Posted 1 month ago

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Software Engineer NexionPro Services

0.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Key Responsibilities: Platform Configuration: Set up and manage call flows, queues, wrap-up codes, and routing logic using Genesys Architect. Requirement gathering: Collaborate with business teams to gather and analyze requirements for contact center workflows and features. System Integration: Integrate Genesys Cloud with CRMs, databases, and third-party APIs. WhatsApp - Set up and manage call flows, queues, wrap-up codes, and routing logic using Genesys Architect. SMS - Set up and manage call flows, queues, wrap-up codes, and routing logic using Genesys Architect. Email - Set up and manage call flows, queues, wrap-up codes, and routing logic using Genesys Architect. User Management: Adminis...

Posted 4 months ago

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Genesys Developer and Architect (Pan India) (UK Shift) Software Company

5.0 - 10.0 years

10 - 20 Lacs

Chennai

Work from Office

Urgent Requirement for Genesys Developer and Architect (Pan India) (UK Shift) Must have hands on experience in Genesys Cloud CX Architect, contact center, IVR Flows, Voice Bot and Digital Bot flows. Genesys Cloud.

Posted 5 months ago

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