0.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Key Responsibilities: Platform Configuration: Set up and manage call flows, queues, wrap-up codes, and routing logic using Genesys Architect. Requirement gathering: Collaborate with business teams to gather and analyze requirements for contact center workflows and features. System Integration: Integrate Genesys Cloud with CRMs, databases, and third-party APIs. WhatsApp - Set up and manage call flows, queues, wrap-up codes, and routing logic using Genesys Architect. SMS - Set up and manage call flows, queues, wrap-up codes, and routing logic using Genesys Architect. Email - Set up and manage call flows, queues, wrap-up codes, and routing logic using Genesys Architect. User Management: Administer users, roles, groups, and permissions. Monitoring & Reporting: Generate performance reports, monitor real-time metrics, and analyze customer interaction data. Troubleshooting: Resolve technical issues, liaise with support teams, and ensure platform stability. Template & Messaging Setup: Configure outbound messaging templates and manage canned responses. UAT & Deployment Support: Participate in testing phases and ensure smooth rollout of new configurations. Preferred Skills: Experience with Genesys Cloud CX / PureCloud Knowledge of S alesforce Knowledge of JIRA Knowledge of Qtest Familiarity with contact center operations Strong analytical and problem-solving skills Excellent communication and documentation abilities Show more Show less

Posted 2 weeks ago

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Genesys Developer and Architect (Pan India) (UK Shift) Software Company

5.0 - 10.0 years

10 - 20 Lacs

Chennai

Work from Office

Urgent Requirement for Genesys Developer and Architect (Pan India) (UK Shift) Must have hands on experience in Genesys Cloud CX Architect, contact center, IVR Flows, Voice Bot and Digital Bot flows. Genesys Cloud.

Posted 1 month ago

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