0.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Key Responsibilities: Platform Configuration: Set up and manage call flows, queues, wrap-up codes, and routing logic using Genesys Architect. Requirement gathering: Collaborate with business teams to gather and analyze requirements for contact center workflows and features. System Integration: Integrate Genesys Cloud with CRMs, databases, and third-party APIs. WhatsApp - Set up and manage call flows, queues, wrap-up codes, and routing logic using Genesys Architect. SMS - Set up and manage call flows, queues, wrap-up codes, and routing logic using Genesys Architect. Email - Set up and manage call flows, queues, wrap-up codes, and routing logic using Genesys Architect. User Management: Adminis...

Posted 2 months ago

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Genesys Developer and Architect (Pan India) (UK Shift) Software Company

5.0 - 10.0 years

10 - 20 Lacs

Chennai

Work from Office

Urgent Requirement for Genesys Developer and Architect (Pan India) (UK Shift) Must have hands on experience in Genesys Cloud CX Architect, contact center, IVR Flows, Voice Bot and Digital Bot flows. Genesys Cloud.

Posted 3 months ago

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