7 Telephony Protocols Jobs

You will be joining a team at FIS that focuses on the development and customization of IVR applications for Financial Institutions and Banks. As an IVR Developer, your responsibilities will include: - Planning and coordinating all aspects of technical projects from initiation through delivery. - Managing project initiation activities such as identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information. - Ensuring that requirements for internal technology projects align with operational standards and developing alternate requirements or documenting exceptions as needed. - Developing, defining, and executing project pla...

As a Genesys Cloud CX Specialist at Epiroc, you will play a crucial role in designing, implementing, and optimizing the cloud-based contact center infrastructure to ensure seamless customer interactions across voice, digital, and AI-powered channels. Your responsibilities will include: - Designing and deploying advanced contact center solutions - Improving Business Calling Intelligence through change initiatives and project participation - Enhancing processes and integrations to support a scalable, future-proof customer interaction landscape To excel in this role, you should possess the following qualifications: - A Bachelor's degree in Computer Science, Information Technology, or equivalent...

Skills: Genesys Cloud, Voice Over IP (VoIP), Call Routing, Contact Center Solutions, SIP, IVR, Job Title Genesys SME (Subject Matter Expert) LOCATION: Indore, India Job Purpose The Genesys SME is responsible for the design, implementation, support, and optimization of Genesys contact center solutions. This role requires strong technical expertise in Genesys Cloud / PureEngage / PureConnect platforms , integration knowledge, and the ability to lead L2/L3 support and delivery operations. The SME acts as a technical authority and escalation point for complex incidents and solution design queries. Qualification Bachelors degree in IT, Computer Science, Electronics, or related discipline. ITIL Fo...

Requirement -: 3 to 5 years experience in the Contact Centre Technologies specific to Cisco UCCE/UCCX 12.X product suite in the area of IVR, CVP, ICM, CTI Application Development and Apps Maintenance 2 to 3+ years experience in Advanced Speech Recognition solution including nuance, google dialogue, design and development. Develop and Modify IVR applications using CVP Call Studio v8.5/9.0 and VXML. Simple, Complex, Voice mail, Recording Apps and develop complete call flow over call studio. Development of CVP Call Studio Java custom elements using cisco provided CVP 9.0(1) java API. Well versed with integration of CVP Call Studio applications to remotely hosted web services - IVR Integration w...

As a NOC Engineer at our Network Operations Center (NOC) in New Town, Kolkata, you will be an integral part of our team, utilizing your skills and experience to ensure the optimal performance of our telecommunication services. With a primary focus on Asterisk, VoIP, Linux systems, and networking, you will play a crucial role in maintaining and enhancing our telephony platforms. Your role will require a minimum of 3 years of hands-on experience with Asterisk, VoIP, and networking technologies. Proficiency in Linux distributions such as Ubuntu, CentOS, or Debian is essential, along with a strong understanding of TCP/IP, SIP, NAT, PAT, and firewall configurations. Additionally, you should be we...

You are a detail-oriented IVR Tester with 6-8 years of experience in Genesys IVR solutions, seeking to join a quality assurance team. Your primary responsibility will be testing interactive voice response (IVR) systems, ensuring smooth customer interactions, validating call flows, and enhancing voice-based applications. Your key responsibilities include developing, executing, and maintaining test cases and plans for IVR applications based on business requirements. You will conduct functional, regression, load, and performance testing on IVR call flows. Testing Genesys IVR applications, including call routing, voice recognition (ASR), text-to-speech (TTS), and self-service workflows will be p...

Job Title: CXone Software Engineer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and...