General Manager Quality(For garment Exports only)

Job Title: Quality GM/Quality Manager

Department:

Salary

Job Summary:

The General Manager Quality is responsible for leading the entire quality function across all departments – fabric inspection, cutting, sewing, finishing, and final inspection. The role ensures products meet buyer specifications and compliance standards while minimizing defects and enhancing customer satisfaction.

Key Responsibilities:

• Lead and manage the Quality Assurance and Quality Control teams across all departments.
• Define, implement, and monitor quality standards, SOPs, and KPIs for every process.
• Ensure quality from raw material stage to final packed goods.
• Liaise with production, merchandising, and buyers to understand and implement product quality requirements.
• Ensure all audits (buyer, third-party, internal) are successfully passed with minimal NCs.
• Monitor AQL levels and ensure inline and end-line inspections are performed thoroughly.
• Review defect trends and lead root cause analysis (RCA) and corrective action plans (CAPA).
• Implement training and upskilling programs for QC/QA team and production workers.
• Handle customer complaints and feedback on quality issues with immediate resolution.
• Ensure all lab tests, trims inspections, and pre-final inspections are done as per protocol.
• Maintain records for quality documentation and buyer reports.

Key Skills & Competencies:

• Strong technical knowledge of garment construction and quality standards.
• In-depth understanding of AQL, 4-point system, CAPA, RCA, and compliance.
• Proven leadership ability to handle large teams across multiple departments.
• Experience in buyer interactions, audits, and handling export quality systems.
• Good communication, problem-solving, and team-building skills.
• Familiarity with tools like Excel, ERP/QMS software, and reporting formats.

KPIs (Key Performance Indicators):

• % Rejection Rate (cutting, sewing, finishing)
• % First Pass Rate (FPR)
• Audit Pass % (Internal/Buyer/Third-party)
• On-time Quality Reports
• NCs raised vs. Closed ratio
• Quality Training sessions conducted