General Manager (Medical Operations)

Job Description

Company Description Stemz Healthcare is a global healthcare service provider committed to revolutionizing healthcare services worldwide. Powered by cutting-edge technology such as Machine Learning and Artificial Intelligence, Stemz Healthcare delivers exceptional patient care and operational efficiency. The company's vision is to be the premier integrated global healthcare provider, focusing on both travel and general health needs. Stemz Healthcare is built on principles of honesty and trust, creating a nurturing environment for employees and partners. Role Description Lead and oversee international visa medical operations, ensuring service excellence across all centers. Full P&L responsibility for global locations; monitor budgets, margins, and cost controls. Roll out new projects/centers in line with expansion strategy and regulatory requirements. Ensure SLA adherence, customer satisfaction (NPS, CSAT), and operational consistency. Drive training, compliance, and performance across a large multicultural workforce. Qualifications Proven International exposure Hands-on experience in greenfield/startup phase rollouts A solid background in passport services, banking operations , or government-regulated customer service domains Minimum 15 years of experience , including 5+ years in international operations or service delivery overseeing multiple centers/units Prior experience in visa/passport, Medical Tourism, embassy-linked services, healthcare operations, or BFSI customer service Demonstrated success in setting up new service centers or large operational units Show more Show less